Below is a list of troubleshooting tips for users to implement if problems are encountered when trying to access COMPASS:
• Confirm the user has the proper permissions to access the project.
• Confirm the correct log-in name and password are used.
• Completely sign out of Office 365 and COMPASS, then log back in.
• Press CTRL+F5 to perform a hard refresh on the page.
• Delete the browser history and cache.
• Verify with local IT support that there are no firewalls, securities or other issues that would interfere with connecting to COMPASS.
• Attempt access using more than one web browser.
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